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Your Plumbing Service
Step 1
The Client contacts our offices with an enquiry.
Step 2
We establish in detail the plumbing problem being experienced and/or project requirements, gaining as much intel as possible in order to brief our team effectively. We know what questions to ask. For larger projects, both the Operations Manager and Project Manager attend briefing meetings with the client.
Step 3
All information gathered is recorded on the job card on our CRM platform.
Please note! We have our own in-house builder for small patch jobs, building of manholes or minor concrete or paving works.
Step 4
For larger projects, teams are accurately briefed regarding the job specification by the Project Manager.
Step 5
For emergencies, whilst we have our client on the line we are already dispatching a team providing them with as much detail as possible.
Step 6
Please note that we will make the necessary arrangements to have the respective area/ building/ complex’s water shut off in order to commence with a project. We try and work around our clients; so if it is more convenient at a specific time/day we would arrange accordingly.
WHY CHOOSE US
- Our people are extremely passionate about plumbing; and it shows in our workmanship.
- We are client-centric and have employed teams that are able to interact well with clients.
- We provide our clients with detailed reports regarding the project undertaken.
- We offer competitive pricing without compromising quality.
- In industrial/commercial environments we ensure that our teams are briefed on any health and safety standards that need to be adhered to prior to commencing a project.
- We are extremely flexible, and we work around other project teams. We want to make the experience comfortable and effortless for our clients.
- Our administration process and back-office support team provide an excellent platform for quality customer service.
- We have grown the business via word-of-mouth referrals to date, which is a testament to the quality we provide.
- As an add value, we will bring any other issues we notice during the completion of a project to the client’s attention. This helps a client to plan for any future plumbing requirements in the future.
- When we evaluate a project we take the time to explain to the client what we think is wrong, why we recommend a specific solution, and how we will achieve the desired outcome. On completion of a job we discuss findings with the client and what exactly was done. We like to keep our clients in the loop throughout the process.
- We remain abreast of current trends in plumbing via our membership to the PIRB and by communicating with each other and respective suppliers to the plumbing industry.
- We have relevant Public Liability Insurance in place.
- We focus on doing a quality job, not merely trying to get a job finished as quickly as possible. We get it right first time round!
As qualified plumbers, we are registered to provide plumbing CoC’s according to the municipal regulations. Should there be any work required to fix plumbing problems that are found on inspection we can help you with a full quote.
• Our price includes an inspection of the plumbing installation as well as the issuing of a Certificate of Compliance taken into account that the installation complies to the applicable SANS standards.
• Should it be required, a free quote will be given for installations that do not comply in order to get them up to standard where after a COC will be issued.
To book your inspection and get your free quote fill in the form or give us a call today.
Contact us Today
- +27 81 087 9524
- info@praiseplumbing.co.za
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